United As One – Tips On Making Cross-Departmental Communication Better

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Liam Smith

Liam Smith

Liam Smith is a young and aspiring Australian blogger with a passion for everything related to home, design and lifestyle. He has a B.Sc. in Interior design and is an avid reader.

Even the smallest of businesses are likely to have more than one business functions in order to keep it running smoothly. In larger firms and corporations particularly it is great to have set departments, as this not only helps to focus on different aspects of the business, but it also helps to ensure that you have the right expertise and talent working with you.

The trouble that can come with having a number of departments is that it can be hard for them all to come together, work together and share information in order to make the business work effectively.

Therefore, improving cross-departmental employee communication is something that many businesses are looking to improve. But how do you do this? How do you make sure that your employees can speak to one another when they work in different departments and sometimes even across different regions?

Make sure everyone is using the same platform

One thing that can really hinder communicating across departments is if your employees are not using the same purpose-built platform rather than Facebook chats or WhatsApp groups. It is important that you highlight the platform that should be used and ensure that it is then available no matter what area of the business your staff work within. A great way to do this is with an employee communication app, which will be the same no matter where you work, when you work and of course also what team you work in.

Reduce the noise and chatter and focus on the main message

Now, by this we don’t mean stop talking in the office. What we mean is reduce the unrelated noise and chatter that comes with a meeting. Ensure that any cross-departmental conversations really focus on what needs to be discussed and keep to that target. Not only will this help to show how communication should be between departments. But it will also help to focus on what needs to be achieved. You will make the most of every single moment that those teams have together.

Banish those paper-based methods and opt for something more modern

Paper based communication is incredibly outdated, which means if you want to effectively use cross-departmental communication then you need to be using the most up to date approaches. Think about employees and employee communication apps, as they are not only easy to use but they are effective too.

Don’t expect everyone to always be available

We are now working in a world whereby a work and life balance has become all the more important. This means that not only may different departments have different working patterns, but the staff themselves may too. Of course, you want to try and encourage as many people to come to a meeting as possible, but remember that there is a good chance that not everyone will be available 24/7, even if you think that you need them to be.

Creating working groups and cross-departmental teams

Sometimes departments need a little encouragement in order to communicate. Especially if they work separately on very different areas of the business. A great solution to this is to set up a working group or even a cross-departmental team, this will mean that they have to come together, that they have to communicate and that they all have a shared goal for the future too.

Allow a spot of personality when they are communicating with one another

The thing about communication is that it is not always the most interesting thing to do. Especially if it is stale and if you don’t really see the true personality of the other people that you need to work with. A great way to encourage cross-departmental communication and make sure that different teams work well together, is to allow staff members to showcase their personality as much as they can.

Not only will this help each department to get to know each other, but it makes communicating easier and more interesting too. This will encourage staff members to come together, to work together and to speak to one another when they need to, rather than forming information silos and avoid asking for help.

As you can see, cross-departmental communication is tricky, but that doesn’t mean that it is impossible. You can do things to encourage your staff to talk to one another and to learn more about each other as a team. Once these different departments have more of an understanding of how the other work, then they are much more likely to be able to communicate effectively with one another. They will want to work together, they will want to share a goal and of course they will also know the strengths and weaknesses of each team—building on those for achieving the interests of the business as a whole.

Featured image: Unsplash

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Liam Smith

Liam Smith

Liam Smith is a young and aspiring Australian blogger with a passion for everything related to home, design and lifestyle. He has a B.Sc. in Interior design and is an avid reader.

United As One – Tip…

by Liam Smith time to read: 3 min
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